Jakarta, April 29, 2025 — In today’s fast-paced and tech-savvy business landscape, many companies are seeking ways to run various business functions effectively and efficiently without bottlenecks. This is why more and more businesses are turning to Business Process Outsourcing (BPO) as a smart solution—not just for field or blue-collar jobs, but also for a range of strategic functions that support business growth.

In the public’s eye, BPO is still often associated with services such as cleaning staff or basic administrative work. However, BPO has evolved into a strategic solution that encompasses higher-level functions such as data analysis, compliance, marketing activation, and other key operations essential to business success.

transcosmos Indonesia (TCID), a digital business company and one of the leading BPO service providers in Indonesia, offers multi-functional outsourcing solutions that cater to various industries—from retail and insurance to fashion and non-profit organizations.

transcosmos Indonesia Vice President Director Ardi Sudarto, said, “Many still think of BPO as merely for manual or repetitive tasks related to call centers. In reality, BPO today is a strategic solution to help businesses run critical functions faster, more flexibly, and securely. At TCID, we don’t just focus on efficiency—we also ensure quality, compliance, and data security in every service we deliver.”

Here are some BPO services that companies are increasingly relying on:

1. Data Entry and Document Digitization

Every day, companies like insurers face mountains of physical documents, such as insurance policies, customer forms, and other important files. Converting these into digital formats can drain internal resources. BPO offers a practical solution.

For example, a major insurance firm in Indonesia uses BPO staff to handle data entry and scanning of thousands of policy documents. The result? Faster customer onboarding and more internal focus on product development.

2. Data Protection Officer (DPO)

With the growing need for personal data protection and compliance with regulations like the Indonesian Personal Data Protection Law, the role of a Data Protection Officer has become increasingly crucial. Through BPO, companies can fulfill this role without setting up a new internal unit.

BPO-provided DPOs ensure regulatory compliance, develop internal data handling SOPs, conduct information security audits, provide employee training, and act as liaisons with regulators.

3. Marketing Outreach and Field Activation

Some organizations require boots-on-the-ground support. For instance, a global nonprofit’s public education program deployed field marketers in high-traffic areas like sidewalks and malls.

Through BPO, the organization was able to recruit, train, and manage large-scale outreach teams across multiple regions in Indonesia without setting up a new internal division. This shows how BPO can efficiently cover non-digital operational needs.

4. Backend & Administrative Support

Not all essential jobs are visible to customers. In reality, backend divisions play a critical role in day-to-day operations, such as internal data management, merchandising reports, and logistics coordination.

A global fashion company, for example, entrusts its backend support to a BPO partner like transcosmos Indonesia (TCID) to handle merchandising development (MD) administration in Indonesia, ensuring that every campaign and online product launch runs smoothly.

5. Recruitment

Hiring processes can now be outsourced to BPO providers to improve speed and accuracy. In today’s dynamic business environment, acquiring the right talent quickly is a significant challenge.

With BPO recruitment services, companies can delegate the entire process—from defining candidate criteria, sourcing talent, screening and interviewing, to providing final recommendations.

The advantages include access to a larger talent pool, more strategic sourcing, faster hiring, and lower costs compared to building an in-house recruitment team. This way, companies can focus on final evaluations and onboarding while the time-consuming early stages are handled effectively by a BPO partner

With over 12 years of experience in the customer experience industry, TCID now manages thousands of professionals across sectors and continues to evolve its services to meet modern demands. All services are designed to be secure, flexible, and scalable.

“In today’s fast-changing business world, companies need to be adaptive without adding a structural burden. BPO is the right solution for that. We position ourselves not just as an efficient partner, but as a reliable one,” Ardi said.

About transcosmos Indonesia

Established in 2013, transcosmos Indonesia operates within the realms of digital business services and customer experience. With over 4,200 employees spread across three locations in Indonesia-Jakarta, Semarang, and Yogyakarta-transcosmos Indonesia has garnered trust from a diverse clientele spanning multiple industries such as e-commerce, retail, telecommunications, banking, and insurance. transcosmos Indonesia offers a wide range of services including contact center support, digital marketing, e-commerce assistance, data entry, IT support, and more, making it a reliable partner for businesses seeking comprehensive solutions.

About transcosmos inc.

Transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost optimization through our 181 bases across 35 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of the e-commerce market on a global scale, transcosmos provides comprehensive One-Stop Global E-Commerce Services to deliver our clients' excellent products and services to consumers in 46 countries/regions around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, and responding to the ever-changing business environment. Visit us here https://www.trans-cosmos.co.jp/english/