Global Digital Transformation Partner
ID
EN
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Be part of a great team from a global company
Join our global company and unlock limitless opportunities as you collaborate with a diverse and talented team. Together, we redefine success, inspire innovation, and create a world of endless possibilities.
Contact Center
Agent
Jakarta
Job Detail
- - Lead AI model training through data annotation
- - Analyze logs and user feedback using data-driven methods to improve AI product performance, resolution rates, and customer satisfaction
- - Recommend and track key performance indicators for AI products
- - Provide detailed reports with insightful analysis
- - Conduct User Acceptance Testing (UAT) for new features
- - Maintain and update chatbot and helpcenter knowledge base
- - Perform other tasks assigned by management
Skill Requirements
- - Excellent interpersonal, communication, and presentation skills
- - Ability to thrive in a fast-paced, dynamic environment
- - Strong ability to simplify complex ideas into clear, concise messaging
- - Fluency in written and spoken English is a Mandatory
- - Experience in the contact center or e-commerce industry is a bonus
- - Passion for and belief in AI technology is a great advantage
Educational Level
- - Bachelor’s degree in any field