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Integrated E-Commerce Platform transcosmos eCommerce HUB

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transcosmos eCommerce HUB is an integrated E-Commerce Platform that is filled with over 48 years of IT outsourcing operational excellence.
Links in real-time by integrating all systems required for E-Commerce business.
Moreover, by closely integrating logistics, payment, advertising and all other essential services, we can respond flexibly to our clients’ diverse needs.

transcosmos eCommerce HUB service Store Front System Marketing Automation System Digital Apply System Warehouse Management System Order Management System Process Management System Call Tracking System

Integrated E-Commerce Platform transcosmos eCommerce HUB Systems

Store Front System

Usability and Features Optimized for E-Commerce Come Standard

Developed a specialized E-Commerce component equipped with rich features by utilizing the know-how achieved from abundant experience of constructing over 1,200 websites total.
In addition, marketing communication based on data can be achieved by integrating marketing automation engine.

Key Features

Product Search / Product Presentation / Orders / My Page / Content Display / Basic Information Setting / Product Management / Member Management / Email Subscription Management / Content Management / Inquiry Management / User Management / Periodical Purchases / Reserved Purchases / Payment System Integration

Marketing Automation System

Optimization of client development process by utilizing data and systems

In addition to the variety of analysis functions and campaign management function, mail delivery function and access log collection function have been installed. Through collaboration with the store-front system, client data can easily be accessed as well. transcosmos supports “speed” and “implementation” of retention marketing in PDCA cycle.

Key Features

Customer Analysis / Product Analysis / Campaign Effect Verification / Report Viewing and Output / Scenario Setting / Schedule Management and Automation / Campaign Control / E-mail Template Preparation and Management / E-mail Delivery and Measuring the Results / Delivery List Consolidation / Log Collection, Output and Data Storage

Digital Apply System

Reduces the lead time required for order processing to product shipment by effectively using tablets

When placing an order at a store, the applicant could enter his/her data by hand directly onto a tablet device, which the information will then be seamlessly integrated into the system, resulting in an efficient data processing. The process from the order to product delivery is made more efficient, reducing the lead time. By promoting paperless processing, risks of losing personal data is reduced, and at the same time, cost reduction can be achieved due to termination of the traditional paper contracts.

Key Features

Electronic Order Function (Entry Format) / Identity Verification Function / Data Forwarding Function / Order Information Search Function / Order Information Introduction Function

Warehouse Management System

Realized a Strategic Inventory Management Based on Past Achievements

Warehouse Management System that pursued efficiency and accuracy based on our abundant experience in our domestic and foreign operations.
By linking with handy terminal system it becomes possible to understand the status of receipt and shipment of goods, inventory of multiple stores, location of the product within the warehouse, significantly reducing the time and cost required for inventory adjustment of multiple stores and reducing loss of sales opportunities.

Key Features

Inventory Count Management / Shipment Management / Equipment Management / Order Administration / Stock Management / Single and Multiple Picking Duty / System Management of Multiple Distribution Companies / Integrated Delivery Slip / Report Generation for Various Operations / Multiple Warehouse Management / Location Management / Multiple Contractors Management / Warehouse Operation Management

Order Management System

Reflected the Best Business Process Outsourcing Knowledge in Asia

Our Business Process Outsourcing Services ranked 1st place 3 years in a row for the Asian region. We applied that exceptional order management operation know-how to the system to realize efficiency and expedite operations.
Moreover by integrating with both domestic and foreign E-Commerce mall systems, automation of inventory reservation and order data fetch becomes possible.

Key Features

Correspondence to Consumption Tax Increase / Combine Shipment of Products / Automatic Setting of Salable Quantity / Order Status Management / Order Filtering / Multi Store Operation Management / Management of Reservation and Awaiting Shipments / Payment Management / Sales Inventory Control / Inventory Reservation / Return Products Data Management / Set Products Management / Reserved Products Management

Process Management System

Visualizes each step of the business process in E-Commerce business flow to understand the progress

By managing the E-Commerce business flow over multi-channels uniformly, each step of the business is visualized for clear understanding of the progress. Business management workload which was complicated due to coordinated management by multiple departments has drastically lightened. In addition, since business condition can accurately be assessed immediately, high-quality results will become possible.

Key Features

Process Management / Multi-Channel Coordination Function / Multi-System Coordination Function / Manager Monitoring Function

Call Tracking System

Implemented the No.1 Contact Center System in Asia

We adopted the best call tracking system that supports Asia’s largest contact center operation, boasting 20,160 seats worldwide, and supporting 23 languages.
We provide superior customer support regardless of the size of the E-Commerce website or business type or field.

Key Features

Customer Management / Inquiry Management / Operator Administration / FAQ Management / Escalation Management / Campaign Information / Response Template Management

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