transcosmos

Global Digital Transformation Partner

12.16.22

transcosmos opens its official social media pages featuring its 5A Loyalty Diagnostics services

transcosmos inc. hereby announces that the company has launched its official Facebook and LinkedIn pages for its 5A Loyalty Suite, a suite of 5A loyalty diagnostic services that helps businesses build their loyalty marketing strategies.

12.12.22

transcosmos releases “transpeech,” its contact center speech recognition solution in South Korea

transcosmos inc. hereby announces that transcosmos Korea, Inc., its subsidiary that provides business process outsourcing (BPO) services for businesses in the South Korean market, has begun to deliver “transpeech,” a voice recognition and analytics solution at its contact centers.

12.08.22

transcosmos wins an Excellence Award, Office Environment Category at the Contact Center Awards 2022

transcosmos inc. is proud to announce that its operations center, Marketing Chain Management Center Ikebukuro EAST (MCM Center Ikebukuro EAST), has received an Excellence Award, Office Environment Category at the Contact Center Japan Awards 2022 hosted by RIC TELECOM CO., Ltd.

12.06.22

transcosmos launches CX services powered by voicebots in Indonesia

transcosmos inc. recently developed a voicebot solution in partnership with WIZ.AI, a leading innovator in voice AI technology.

12.02.22

transcosmos China once again wins “China Best Customer Experience Award,” at the “Golden Voice Award,” a prestigious award in the Chinese contact center industry

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, received China Best Customer Experience Award at the Golden Voice Award: China Best Customer Contact Center & Customer Experience Award Ceremony, 2022, held on December 1, 2022.

12.01.22

transcosmos announces the latest survey findings Self-service options are vital for your customer journey. 2 in 3 users consider switching to a different company if self-service options fail.

transcosmos inc. hereby announces that the company has published the results of “Consumer to Business Communications Trend Survey 2022-2023.”

11.30.22

St. Marianna University School of Medicine, Kawasaki Municipal Tama Hospital, and Kawasaki City Fire Department launch a demonstration experiment using local 5G and other cutting-edge technology. Aim to build use cases for next-generation medical services.

transcosmos inc., St. Marianna University School of Medicine, NTT Communications Corporation, and Kawasaki City hereby announce that the four parties will begin a demonstration experiment to create use cases for next-generation medical services using local 5G and other cutting-edge technologies on Wednesday, December 7, 2022.

11.30.22

transcosmos China’s 8 e-commerce service clients win spot in the TMALL GMV Top10 list

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, assisted eight clients in scoring a spot in the TMALL GMV Top 10 list (by category) during China’s 2022 Double Eleven Online Shopping Festival.

11.28.22

transcosmos expands BPO Center Sasebo to accommodate growing BPO business

transcosmos inc. hereby announces that the company will expand BPO Center Sasebo, its center opened in 2019, by around 440㎡ to accommodate the growing BPO business, and employ 100 new members.

11.17.22

transcosmos strengthens partnership with WHI, the provider of full-suite HCM system for enterprise “COMPANY®”

transcosmos inc. hereby announces that the company has strengthened its partnership with Works Human Intelligence Co., Ltd. as WHI’s Solution Partner.

11.17.22

transcosmos wins Shopify Plus Partner of the Year 2022

transcosmos inc.is proud to announce that on November 17, 2022, the company received a Plus Partner of the Year 2022 award at Shopify Partner of the Year 2022 - Japan by Shopify Japan Inc., the Japanese entity of the world’s leading ecommerce platform Shopify Inc.

11.16.22

transcosmos releases a VoC marketing solution that enhances usability and boosts CX

transcosmos inc. is proud to announce that the company has released a VoC marketing solution that helps clients solve their marketing-related challenges.

11.15.22

transcosmos opens BPO Center Sapporo Tanukikoji East, its new BPO center

transcosmos inc. hereby announces that the company has opened a new center, BPO Center Sapporo Tanukikoji East, in Sapporo city, Hokkaido. The new center launched its services in November, 2022.

11.07.22

transcosmos contact centers with around 800 agents receive COPC certification, a globally recognized performance management standard

transcosmos inc. is proud to announce that the company’s two contact centers have received COPC certification by COPC Inc., a US-based global consulting firm, based on the COPC Customer Experience (CX) Standard, a globally recognized performance management framework for contact center operations

11.04.22

transcosmos project for solving social challenges in medical field chosen by MIC as one of its FY2022 Development Demonstration for Realizing Local 5G Services to Solve Issues

transcosmos inc. is proud to announce that the company’s proposal for the FY2022 Development Demonstrations for Realizing Local 5G Services to Solve Issues run by the Ministry of Internal Affairs and Communications (MIC) has been chosen by MIC as a project in the medical field.

10.31.22

transcosmos expands Chiang Mai Center, its operations center in Thailand

transcosmos inc. hereby announces that the company has expanded its operations center Chiang Mai Center in Thailand, which the company opened in March, 2022.

10.19.22

transcosmos takes stage at World Marketing Summit ONLINE 2022, world’s leading online marketing seminar

transcosmos inc. is proud to announce that the company has become a Bronze sponsor of the world’s leading online marketing seminar, World Marketing Summit ONLINE 2022.

10.17.22

Marking its 20th membership anniversary, transcosmos receives HDI Membership Platinum Award by HDI-Japan, the world’s leading association in the support services industry

transcosmos inc. is proud to announce that the company has received a HDI membership Platinum Award by HDI-Japan, the world’s leading association and certification body created for the technical support industry.

10.06.22

1,422 transcosmos members receive Appointment Letter for Digital Promotion Member by the Digital Agency

transcosmos inc. is proud to announce that as many as 1,422 company employees have been appointed Digital Promotion Members by the Digital Agency.

10.03.22

transcosmos opens a new operations center, Marketing Chain Management Center Sapporo Odori Park

transcosmos inc. hereby announces that the company has opened a new center, Marketing Chain Management Center Sapporo Odori Park, in Sapporo city, Hokkaido.

09.30.22

transcosmos China named “Top 10 Recommended Customer Center Professional Outsourcing Brands in China” for the third straight year

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, was named one of the “2022 Top 10 Recommended Customer Center Professional Outsourcing Brands in China” at “The First Digital Operations & BPO Management Forum” held on September 22, 2022, by the Customer Care & Management World Group.

09.28.22

transcosmos expands and relocates Indonesian e-commerce subsidiary headquarters to strengthen business in the market

transcosmos inc. hereby announces that PT. transcosmos Commerce, its Indonesian subsidiary specializing in e-commerce business, has expanded and relocated its headquarters to further enhance its business.

09.27.22

transcosmos launches Global Trust & Safety Services, connecting centers in Japan and abroad

transcosmos inc. hereby announces that the company has launched Global Trust & Safety services, connecting its operations centers in Japan and abroad.

09.26.22

transcosmos launches a Chinese-version of its 5A Loyalty Diagnostics Service website

transcosmos inc. is pleased to announce that the company has launched a Chinese-version of its 5A Loyalty Diagnostic Service website, which assists businesses in developing their loyalty marketing strategies.

09.20.22

transcosmos wins a five-star rating for the 7th straight year from TMALL, China’s largest online marketplace

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary was once again awarded a five-star rating as TMALL Service Partner for the first half of 2022 by TMALL, the largest online marketplace in China, at the TMALL & Taobao Ecosystem Laboratory Opening and 2022 Ecosystem Service Partner Award Ceremony held on August 25, 2022.

09.16.22

transcosmos joins Human Capital Management Consortium

transcosmos inc. hereby announces that the company has joined the Human Capital Management Consortium, established by Kunio Ito, Director of Hitotsubashi University CFO Education and Research Center, and six other founding members.

09.14.22

transcosmos becomes a Tokyo-metropolis certified Social Firm

transcosmos inc. is proud to announce that the company has been certified as a Tokyo Social Firm by the government of Tokyo.

09.07.22

transcosmos deploys and launches TOLFA service to IIJmio customer center to boost the center’s NPS®

transcosmos inc. hereby announces that in September 2022, the company deployed and began offering TOLFA, a toll-free web channel that acts as a new online customer touchpoint, to IIJmio customer center.

09.06.22

transcosmos named a Leader and a Star Performer in Everest Group’s CXM Services in APAC PEAK Matrix® Assessment 2022

transcosmos inc. is honored to announce that the company was named a Leader for the second year in a row in Customer Experience Management (CXM) service providers in the Asia Pacific region by Everest Group in its research paper “Customer Experience Management (CXM) in APAC – Service Provider Landscape with PEAK Matrix® Assessment 2022” announced in August 2022.

09.02.22

transcosmos receives Most Influential Call Center Enterprises Award and Top 50 Most Influential Service Outsourcing Enterprises Award

transcosmos inc. is proud to announce that on August 30, 2022, Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary received Most Influential Call Center Enterprises 2021-2022 and Top 50 Most Influential Service Outsourcing Enterprises 2021-2022 for its strong leadership in the call center industry and abundant achievements in outsourcing services.

09.01.22

transcosmos and NTT Com launch a demonstration test of customer services in a virtual space in the metaverse

transcosmos inc. and NTT Communications Corporation announced today that in August, they launched a demonstration test of a virtual communication service in the metaverse to enable businesses to serve customers online via enjoyable virtual communication.

09.01.22

transcosmos and NTT Com launch a demonstration test of a virtual contact center in metaverse

transcosmos inc. and NTT Communications Corporation announced today that in August they launched a demonstration test of a virtual contact center in the metaverse to improve working conditions for employees as well as to support communication between businesses and their customers.

08.31.22

transcosmos donates 3,000 face masks to the social welfare corporation,Sasebo City Social Welfare Council

transcosmos inc. hereby announces that the company has donated 3,000 face masks to Sasebo City Social Welfare Council, a social welfare corporation in Sasebo city, Nagasaki prefecture.

08.24.22

transcosmos launches an English-version of its 5A Loyalty Diagnostics Service website

transcosmos inc. is pleased to announce that the company has launched an English-version of its 5A Loyalty Diagnostic Service website, which assists businesses in developing their loyalty marketing strategies.

08.22.22

transcosmos opens BPO Center Osaka Yodoyabashi to help the construction industry achieve DX

transcosmos inc. hereby announces that the company today opens BPO Center Osaka Yodoyabashi, an operations center specifically designed to serve the construction industry, in Osaka city, Osaka.

08.18.22

transcosmos develops and releases DEC Visual IVR equipped with AI-recommended FAQs as a new standard feature

transcosmos inc. is proud to announce that its DEC Visual IVR has reduced incoming call volume via visual interactive voice response (IVR) by 6.6% from before at a customer contact center of Benesse Corporation.

08.17.22

transcosmos beefs up management structures of overseas subsidiaries to expand its Global Business

transcosmos inc. hereby announces that the company has beefed up management structures of its overseas subsidiaries in order to further grow its global business.

08.16.22

transcosmos named a JPX-Nikkei Index 400

transcosmos inc. is proud to announce that the company has been chosen as a JPX-Nikkei Index 400.

07.21.22

transcosmos opens and launches Sales Chat Center service to enhance online customer services

transcosmos inc. hereby announces that the company opened a Sales Chat Center in July, 2022 in order to further enhance its online customer services.

07.19.22

transcosmos appoints Koichi Iwami and Masaaki Muta as Co-president to reinforce management structure

transcosmos inc. hereby announces that on June 22, 2022, the company has appointed Koichi Iwami and Masaaki Muta to the position of Representative Director, Co-president.

07.07.22

transcosmos builds & manages Epson Sales Japan official Shopify store

transcosmos inc. is proud to announce that the company has built an e-commerce website powered by the e-commerce platform Shopify, for Epson Sales Japan Corporation.

06.22.22

transcosmos declares its support for the Task Force on Climate-related Financial Disclosures

transcosmos inc. hereby announces that the company has declared its support for the Task Force on Climate-related Financial Disclosures (TCFD) and its recommendations.

06.21.22

transcosmos Korea signs a business partnership agreement with JA Korea to offer education to many more young people

transcosmos inc. hereby announces that transcosmos Korea, Inc., its subsidiary that provides business process outsourcing (BPO) services for businesses in the South Korean market, has entered into a business partnership agreement with Junior Achievement Korea.

06.09.22

transcosmos earns 2022 Douyin E-Commerce Brand Operations Services Partner certification

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co.,Ltd., its wholly-owned subsidiary has received a 2022 Douyin E-Commerce Brand Operations Services Partner certification.

06.08.22

transcosmos named a Noteworthy DX Company 2022 by METI/TSE

transcosmos inc. is proud to announce that the company was recognized as a Noteworthy DX Company 2022 under the Digital Transformation Stock Selection (DX Stock) program by the Ministry of Economy, Trade and Industry (METI), and the Tokyo Stock Exchange (TSE) on June 7, 2022.

05.31.22

transcosmos starts offering all-in-one CX platform Genesys Cloud CX

transcosmos inc. hereby announces that the company has started offering a cloud contact center platform, Genesys Cloud CX™ provided by Genesys Cloud Services K.K., further increasing its range of contact center solutions.

05.20.22

transcosmos presents acrylic sheets as Covid-19 preventive measures to Okinawa Prefecture

transcosmos inc. hereby announces that the company on Monday, May 16, 2022, donated Okinawa prefecture 1,100 acrylic sheets that can be used as a preventive measure against the novel coronavirus. transcosmos hopes the acrylic sheets assist restaurants, cafes, bars and other dining places in preventing the spread of infections.

05.10.22

transcosmos Korea signs an official partnership agreement with Genesys, the global leader in the cloud contact center market

transcosmos inc. is pleased to announce that transcosmos Korea, Inc., its subsidiary and a business process outsourcing provider in the Republic of Korea, has signed a partnership agreement with Genesys, a global leader in the cloud contact center market.

04.15.22

Find & Meet something new at Meetz STORE, a showrooming store Opens on April 29 in Takashimaya Shinjuku Store

TAKASHIMAYA TRANSCOSMOS INTERNATIONAL COMMERCE PTE. LTD., is delighted to announce that Meetz STORE, our retail store designed specifically for showrooming will open in Takashimaya Shinjuku store on April 29, 2022.

04.15.22

transcosmos renames its agile software development subsidiary in Vietnam

transcosmos inc. hereby announces that the company renamed transcosmos Technologic Arts Co., Ltd. a wholly-owned subsidiary that offers agile software development services in Vietnam, “transcosmos technology Vietnam co., ltd.” on April, 15, 2022.

04.05.22

IDEMIA partners with Soft Space to enable Tap on Phone payments

This is an abridged version of the press release announced on March 2, 2022, by Malaysia’s fintech player, Soft Space Sdn. Bhd., a group company of transcosmos.

04.04.22

transcosmos recognized as a DX Certified Business Operator by METI

transcosmos inc. is proud to announce that on April 1, 2022, the company was recognized as a DX Certified business operator by the Ministry of Economy, Trade and Industry (METI), after going through a screening process by INFORMATION-TECHNOLOGY PROMOTION AGENCY, JAPAN (IPA).

03.16.22

transcosmos opens Manila Center 2, a new operations center in the Philippines

transcosmos inc. is pleased to announce that the company has opened Manila Center 2 located in Quezon City, Metropolitan Manila, its second operations center with 340 workstations in the Philippines.

03.14.22

transcosmos opens Chiang Mai Center, a new operations base in Chiang Mai, Thailand

transcosmos inc. hereby announces that the company has opened Chiang Mai Center, the third operations center in Chiang Mai, Thailand.

03.10.22

transcosmos releases the first contact center service equipped with LINE AiCall in Japan A packaged service comes with AI chatbot, AI auto-response and non-voice services via SIP connect to AVAYA PBX

transcosmos inc. hereby announces that the company has connected LINE AiCall, AI-powered call services by LINE Corporation, with AVAYA PBX in its contact centers via SIP connect.

03.04.22

Takashimaya Group launches showrooming store business

TAKASHIMAYA TRANSCOSMOS INTERNATIONAL COMMERCE PTE. LTD., a joint venture of Takashimaya Company, Limited. and transcosmos inc., hereby announces that the company will launch a showrooming store business, opening stores specifically designed for showrooming.

03.03.22

transcosmos announces the results of “Global Online Shopping Survey in 8 Cities 2022”

transcosmos inc. conducted its proprietary “Global Online Shopping Survey in 8 Cities 2022” in order to gauge the current trends in consumer online shopping behavior worldwide.

02.15.22

transcosmos opens new operations bases, Myeongdong Center and Yeongdeungpo Center, in South Korea

Ttranscosmos inc. hereby announces that the company has opened two new centers in the Republic of Korea to accommodate its growing business in the market.

02.14.22

Soft Space, Malaysia’s leading fintech player and a member of transcosmos group enters into strategic partnership with JCB

Tokyo/Kuala Lumpur, February 14, 2022 - The world’s leading fintech player, Soft Space Sdn. Bhd., a group company of transcosmos inc. has announced a new strategic partnership with Japan’s only international payment brand, JCB Co. Ltd..

02.07.22

transcosmos wins a five-star rating for the 6th consecutive year from TMALL,China’s largest online marketplace

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, was once again awarded a five-star rating as TMALL Service Partner for the second half of 2021 by TMALL, the largest online marketplace in China, on January 17, 2022.

01.31.22

transcosmos opens a new center in Neijiang City, Sichuan Province, its first operations center in the southwest region of China

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, held a signing ceremony on January 13, 2022, to mark the opening of its new operations center in Neijiang city with the People’s Government of Dongxing District, Neijiang city, Sichuan province, China.