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transcosmos Launches “Omni-Channel Support powered by LINE Business Connect”, a customer communication service utilizing LINE Business Connect, in Thailand

Offers the service through transcosmos Thailand

August 31, 2016

transcosmos inc.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) launches a customer communication service in Thailand, utilizing LINE Business Connect, a service offered by LINE Corporation (Headquarters: Tokyo, Japan; President and CEO: Takeshi Idezawa; hereafter, LINE).

LINE boasts the top share in Thailand’s messaging tool market, with its usage rate surpassing 80% of smartphone users in Thailand (according to transcosmos research). Tapping into this significant user base, LINE is expected to act as a messaging tool which realizes communication between business and consumers, going beyond the traditional tool used only among the consumers.

transcosmos, through its subsidiary transcosmos (Thailand) Co., Ltd. (Headquarters: Bangkok, Thailand; Managing Director: Kiyonori Takechi, hereafter, transcosmos Thailand), offers “Omni-Channel Support powered by LINE Business Connect” in Thailand, a service which realizes interactive communication between businesses and their customers via LINE Business Connect.

transcosmos was among the first to develop a platform which utilizes LINE Business Connect, allowing the businesses to run one-to-one marketing campaigns. Having implemented the service to its various client companies, transcosmos owns extensive proven records and experiences in utilizing LINE for business purposes. Now, capitalizing on its diverse knowledge and experience, transcosmos expand its LINE Business Connect-based services in Thailand.

Related Services

* transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names used here are trademarks or registered trademarks of respective companies.
* LINE Business Connect is one of the services offered by LINE Corporation for businesses which provide them with various functions of LINE account via API, enabling the businesses to customize those functions according to their objectives. “LINE Business Connect” allows the businesses to deliver optimized messages to a specific target audience, in addition to sending one-way message to LINE users from the traditional official business account. Furthermore, upon obtaining prior consent from the users, businesses can leverage LINE Business Connect as a Customer Relationship Management (CRM) tool and/or business solutions tool, going beyond the limit of the messaging tool, by linking LINE account to their existing database or to their internal system. LINE does not retain any customer data owned by the businesses that link with the LINE account.

About transcosmos inc.

transcosmos launched its operations in 1966. Since then we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our client companies by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (contact center, back-office service for HR/Financial/Sales depts., order management and SCM, system development & operation etc.) and Sales Expansion Services (big data analysis, internet advertising, developing & operating website, smartphone/SNS utilization, telemarketing etc.). transcosmos continues to pursue Operational Excellence by providing these services through our 162 locations in 28 countries with a focus in Asia. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients companies’ excellent products and services to consumers in 45 countries around the globe. transcosmos aims to be the “Global BPO Partner” of our client companies, providing them with high quality BPO services on a global scale.

Contact for Media Inquiries

transcosmos inc. Public Relations & Advertising Department
Email: pressroom@trans-cosmos.co.jp

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