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transcosmos Receives “Japan Contact Center Outsourcing Service Provider of the Year” from Frost & Sullivan

Award Given at “Frost & Sullivan Japan Excellence Award” Ceremony

June 23, 2014

transcosmos inc.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) received “Japan Contact Center Outsourcing Service Provider of the Year” from Frost & Sullivan (Headquarters: California, US).

Frost & Sullivan

Frost & Sullivan is a global growth consulting company that houses 1,800 analysts and holds a solid track record in providing research and consulting services for more than 250,000 corporations in over 300 industries since its establishment 50 years ago. With their unique analytic methodologies, the company performs disciplined research and analyses to identify and elect the companies who have achieved remarkable performances or generated emerging new business models with superior services based on their advancement against competition, predominance, and innovation.

Japan Excellence Award is a highly prestigious award, and its value is based on the merits on qualities such as advancement power against competitions, superior presence in the industry, innovation, and strategic product development. This award is given only to those business entities who have surpassed the rest and have achieved remarkable performances and have generated an emerging business model as a result to such merits.

This time around, transcosmos has been recognized with “Japan Contact Center Outsourcing Service Provider of the Year” for their achievement in ICT category.

Industry manager Krishna Baidya from Frost & Sullivan has given the following congratulatory statement:

“transcosmos focuses on offering effective customer contact solutions enhancing brand loyalty and improving profitability for its clients. In the challenging Japanese market, where customers are increasingly demanding and language, culture plays huge role in service, transcosmos successfully stayed ahead of the competition by helping clients deliver superior customer experience across a variety of channels while keeping costs in check.

An early mover among Japanese outsourcers to establish a presence beyond

their home market, the recipient has made great stride in recent years towards realizing its ambition to be the “Global IT Partner” of its clients. Its delivery locations in the U.S. as well as in China, South Korea, Thailand, Indonesia, and throughout Europe; provide its client with high quality outsourcing services on a global scale.

In recognition of transcosmos’ commitment to offer innovative yet cost-effective customer contact solution to clients makes it worthy recipient of the award title.”

At the award ceremony which took place on June 10 2014

At the award ceremony which took place on June 10 2014
Photo from left: Mr. Takatomi Shinya, General Manager Division Manager Contact Center Services Headquarters transcosmos inc., Mr. Robin Joffe, Representative Director & President, Japan, Frost & Sullivan


For further details on award assessment standard and award overview (including the research methodology), refer to Frost & Sullivan’s press release page.

Related Services

* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

About transcosmos inc.

transcosmos launched operations in 1966. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services. It provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers in E-Commerce business, and to improve operational efficiency and reduce clients operational cost for back office and information system operations. Further, these services have been expanded beyond Japan, globally, centered in Asia.
transcosmos aims to be the "Global IT Partner" of its corporate clients to provide them with high quality outsourcing services on a global scale.

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