Home > Corporate > News & Topics > News & Topics Detail


transcosmos ranked 44th in the world in the “2012 Global Outsourcing 100,” one of the best 10 outsourcers in Southeast Asia & Japan, and one of the best 20 outsourcers in China

As announced by the International Association of Outsourcing Professionals

August 7, 2012

transcosmos inc.

transcosmos inc. (Headquarters: Shibuya Ward, Tokyo; President and COO: Masataka Okuda; Securities code: 9715; hereafter, transcosmos) has been ranked as No. 44 in the world in the “2012 Global Outsourcing 100,” one of the best 10 outsourcers in Southeast Asia & Japan, and one of the best 20 outsourcers in China, as announced by the International Association of Outsourcing Professionals (hereafter, IAOP). Furthermore, in the industry category, it has also been selected as one of the world’s best 10 outsourcers in the marketing services field, and one of the best 20 in the Retail & Consumer Goods, Technology (HW/SW) and CRM fields. It has been chosen for three years in a row beginning in 2010.

List of awards received by transcosmos

2012 Global Outsourcing 100

  • Rank 44

2012 Sub-list Honors:

  • Best 20 Leaders - Retail and Consumer Goods
  • Best 20 Leaders - Technology (Hardware and Software)
  • Best 10 Companies - Marketing Services
  • Best 20 Leaders - Customer Relationship Mgt. Services
  • Best 10 Leaders in Southeast Asia
  • Best 10 Companies in Japan
  • Best 20 Companies in China

The Global Outsourcing

The “Global Outsourcing 100” and “World’s Best Outsourcing Advisors” recognize the world’s top outsourcing providers and advisors. These rankings are the result of selections made through stringent evaluation of each company’s entry by an independent panel of judges organized by the IAOP.

A list of the overall rankings for each company was released in a special advertising section sponsored by the IAOP in “Fortune” (Fortune 500 Ranking, Special Edition, July 23 issue on sale July 9), the world’s top English language business magazine. In addition, the overall rankings and rankings by category are available on the IAOP website home page.
* IAOP’s Website:http://www.iaop.org/

“In today’s economy, it is more important than ever for outsourcing end users to be able to easily identify and select the right company for their outsourcing needs,” said IAOP Chairman, Michael Corbett. “The Global Outsourcing 100 and The World’s Best Outsourcing Advisors lists are essential for companies who are looking for proven leaders and rising stars in the outsourcing industry. ”
Because of the rigorous application and acute judging processes involved, The Global Outsourcing 100 and The World’s Best Outsourcing Advisors rankings not only help companies make better-informed purchasing decisions, they raise the bar for excellence in the industry, said IAOP CEO Debi Hamill.
Within the IT outsourcing industry where needs become more diversified and sophisticated every year, transcosmos has developed and provided a wide range of services to satisfy the needs of our client companies by quickly picking up on market trends. We believe that our selection for the “Global Outsourcing 100” is based on an assessment of our past achievements.

To begin with, in terms of services that contribute to the expansion of sales for businesses, in addition to call center services in China we are also developing China EC support services as a certified partner of the EC giant Taobao (Chinese: 淘宝網). Furthermore, in Korea we are smoothly expanding our scope of operations including the establishment of our seventh call center in November 2011, and we are also contributing to business CRM along with digital marketing services, thereby securing a position as the number one independent outsourcing company.

On the other hand, in terms of services that achieve cost reductions for businesses, we are developing BPO services coordinated between operation centers in Japan and China. We are currently providing services such as accounting, finance, human resources, purchasing and back-office operations at four centers in Suzhou, Dalian, Shanghai and Benxi, and have thus far contributed to cost reductions ranging from 30 to 50%.

Additionally in 2011, we formed an alliance with the American firm Wildfire Interactive Inc., which offers a social media marketing platform, and we began providing total support for promotions and campaigns utilizing social media such as Facebook and Twitter. This service is not limited to Japanese alone, but accommodates multiple languages including English and other languages spoken in Asian countries. Also, in order to enhance BPO and call center operations for countries where English and European languages are spoken, we have formed a business and capital alliance with the British BPO company Merlin Information Systems Group Limited, with the goals of acquiring call center operation know-how in Western countries and enhancing services in countries where English and European languages are spoken.

In the future, the transcosmos group will continue striving to be the “Global IT Partner” for our clients by developing valuable services on a global scale.

About the IAOP

The International Association of Outsourcing Professionals® (IAOP®) is an international organization which establishes standards for and promotes the outsourcing industry. IAOP has more than 120,000 members worldwide, including companies that utilize outsourcing services, service providers and consulting firms. IAOP helps companies increase their outsourcing success rate and improve their outsourcing return on investment, while also developing supportive activities to expand the opportunities for outsourcing throughout their business operations. To learn more about the IAOP please visit their website:http://www.iaop.org/(English).

About the Global Outsourcing 100

The Global Outsourcing 100 is an annual ranking of the world’s best outsourcing service providers and advisors conducted by the IAOP and is now in its seventh year. In 2009, the IAOP also began introducing a new list for the World’s Best Outsourcing Advisors.

The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new developments and partnerships with the best companies in the industry. The World’s Best Outsourcing Advisors is geared specifically to outstanding global outsourcing advisory and consultant firms. In addition to being selected as part of The Global Outsourcing 100, the new list of advisors ranks the top consulting, legal and related advisory firms, and is a valuable reference tool for companies needing expert advice and guidance with their outsourcing projects.

* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

About transcosmos inc.

transcosmos launched operations in 1966 as a pioneer in the information processing outsourcing business. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services. It provides overall IT outsourcing services such as call center services, business process outsourcing services, business process solution services, and digital marketing services either as standalone solutions or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers. Further, these services have been expanded beyond Japan, globally, centered in Asia. transcosmos aims to be the “Global IT Partner” of its corporate clients to provide them with high quality outsourcing services on a global scale.

Return to top