transcosmos

Your Global BPO Partner

12.06.21

transcosmos China launches private domain operations services, e-commerce store operations services for brands on 抖音/Douyin, the Chinese version of TikTokNEW

Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc., has launched e-commerce store opening and operations services as well as private domain marketing services on 抖音/Douyin (Douyin).

11.22.21

transcosmos will relocate the headquarters of transcosmos Taiwan, its subsidiary in TaiwanNEW

transcosmos inc. hereby announces that transcosmos Taiwan inc., its wholly-owned subsidiary, will relocate its headquarters on December 1, 2021.

11.09.21

As part of its expansion into Japan, Global-e partners with transcosmos

Global-e, the world’s leading platform enabling and accelerating global, direct-to-consumer cross-border e-commerce, announced today a partnership with global digital transformation leader transcosmos inc.to enable Japanese retailers and brands to optimize and expand their cross border e-commerce operations and drive global online growth.

11.08.21

transcosmos receives BRONZE award in Industries category, at the SUSTAINA ESG AWARDS 2021

transcosmos inc. is proud to announce that the company received the Bronze award in the industries category at the SUSTAINA ESG AWARDS 2021, announced on September 6, 2021 by SUSTAINA JAPAN Inc., an operating company of SUSTAINA, an information platform specifically designed for sustainability (ESG/SDGs/CSR).

10.27.21

transcosmos opens BPO Center Sapporo Odori-Higashi in Sapporo, Hokkaido

transcosmos inc. hereby announces that the company today opens BPO Center Sapporo Odori-Higashi in Sapporo city, Hokkaido.

10.21.21

transcosmos opens Lam Dong Center, its first nearshore center in Vietnam

transcosmos inc. is pleased to announce that the company has opened Lam Dong Center, its new operations base in Duc Trong District, Lam Dong Province, Vietnam.

10.14.21

transcosmos opens Changsha Campus Center with Hunan College of Foreign Studies through an industry-academia collaboration. The center provides contact center services

Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc., is proud to announce that the company formed an industry-academia collaboration with Hunan College of Foreign Studies in July, 2021, and opened a Changsha Campus Center.

10.13.21

transcosmos increases workstations at Kuala Lumpur KLCC, its operations base in Malaysia

transcosmos inc. is pleased to announce that the company has added approximately 350 workstations to Kuala Lumpur KLCC, its operations center opened in April 2021 to accommodate business growth in Malaysia.

10.11.21

transcosmos releases 5A Loyalty Diagnosis in China

transcosmos inc., together with Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, has begun offering its 5A Loyalty Diagnosis to OMRON Healthcare (China) Co., Ltd.

10.04.21

transcosmos opens Busan Center 3, a new operations base in South Korea

transcosmos inc. hereby announces that the company has opened Busan Center 3 to accommodate the business growth in the Republic of Korea (South Korea).

09.13.21

transcosmos China named “2021 Top 10 Recommended Customer Center Professional Outsourcing Brands in China”

transcosmos inc.is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, was named one of the “2021 Top 10 Recommended Customer Center Professional Outsourcing Brands in China,”.

08.25.21

transcosmos China becomes a Microsoft Power BI Partner

transcosmos inc., its wholly-owned subsidiary has become a Microsoft Power BI Partner.

08.24.21

transcosmos sets up “Brand Operations inc.,” a new company that offers brand operations services that measure, visualize and operate consumer brand experience

transcosmos inc.hereby announces that the company has set up a new company “Brand Operations inc.” The new company launched its business in August, 2021.

08.23.21

transcosmos releases “Business Support AI Service,” AI chatbot operations services designed for B2B businesses built on its knowledge in BPO

transcosmos inc. releases “Business Support AI Service,” with which dedicated annotation trainers provide AI chatbot real-time tuning services specifically designed for B2B businesses.

08.05.21

transcosmos named one of Top 3 APAC Providers in “The Everest Group BPS Top 50™”

transcosmos inc.is honored to announce that the company was recognized as one of Top 3 APAC Providers in “The Everest Group BPS Top 50™,” the ranking of the world’s largest third-party providers of Business Process Services (BPS), announced on July, 2021, by the Everest Group.

07.12.21

transcosmos’s affiliated company UNQ, a leading Chinese e-commerce solutions provider launches IPO on the HKEX main board

transcosmos inc. hereby announces that UNQ Holdings Limited. 優趣匯控股有限公司, the parent company of UNQ (Shanghai) Supply Chain Management Co.,Ltd 優趣匯（上海）供応鏈管理有限公司, a leading e-commerce business solutions provider and an equity-affiliate of transcosmos, launches its IPO on the HKEX main board on July 12, 2021.

07.09.21

transcosmos hires 1,568 new members in South Korea in one year, helping the country revitalize its job market

transcosmos Korea, Inc., a business process outsourcing provider in the Republic of Korea and a subsidiary of transcosmos inc., is delighted to announce that the company has hired 1,568 new employees in one year, and has ranked 7th in the “Top Companies: Growth in National Pension Service Members” list issued by the National Pension Service.

07.05.21

transcosmos opens a new warehouse in the center of Jakarta, beefs up its e-commerce business targeting Indonesia

transcosmos inc. hereby announces that PT. transcosmos Commerce, its subsidiary in Indonesia that specializes in e-commerce, has opened a warehouse in the center of Jakarta, Indonesia and launched a dedicated analytics team.

06.30.21

transcosmos offers a CRM connect solution with the power of LINE WORKS as a digital communication tool between MR and healthcare professionals

transcosmos inc. is delighted to announce that the company has offered “DEC Connect,” its proprietary API connect platform, and supported AstraZeneca K.K.

06.28.21

transcosmos beefs up ASEAN sales team and group’s development network in Singapore

transcosmos inc. hereby announces that the company will beef up its sales team targeting the ASEAN market and the group’s global development framework by leveraging the two group companies located in Singapore.

06.25.21

transcosmos named the No.13 BPO* player in Gartner Market Share: IT Services, Worldwide 2020

transcosmos inc. is proud to announce that the company has ranked No.13 in the world in the 2020 BPO* player listing in the “Market Share: IT Services, Worldwide 2020”, Dean Blackmore et al., 08 April 2021 （IT Services, BPO＝Business Process Services）issued by Gartner Inc., the world’s leading IT research and advisory company headquartered in the U.S.

06.14.21

transcosmos opens Kyushu branch office, expanding existing Fukuoka branch office

transcosmos inc. hereby announces that the company opened the Kyushu branch office, relocating and expanding its Fukuoka branch office on June 14, 2021.

05.31.21

transcoscomos Joins Additional ServiceNow Partner Program Module

transcosmos inc. today announced it has joined the ServiceNow Sales and Service Provider Partner Program modules.

05.27.21

transcosmos releases a packaged service combining a COVID-19 vaccination booking system and “DEC Bot for Government,” its online chat bot service for filling out pre-vaccination screening form

transcosmos inc. hereby announces that the company has released a packaged service that combines a COVID-19 vaccine booking system for receiving a COVID-19 vaccination run by municipal governments across Japan, and “DEC Bot for Government,” its chatbot services that enable citizens to fill out pre-vaccination screening questionnaire online instead of filling the form out at the vaccination sites.

05.24.21

transcosmos opens a new operations center in Indonesia

transcosmos inc. hereby announces that the company has opened a new operations center “Jakarta Menara Tendean” in Jakarta, Indonesia.

05.21.21

transcosmos receives “2021 TMALL BABY – Best Data Services Partner” award

transcosmos inc. is delighted to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, received the “Best Data Services Partner” award at the “2021 TMALL& BABY INDUSTRY SUMMIT AND GOLDEN BABY AWARD CEREMONY” held by TMALL, the largest online marketplace in China, on April 15, 2021.

05.18.21

transcosmos builds e-commerce website for “ONWARD DD,” a D2C apparel brand

transcosmos inc. is proud to announce that the company has built an e-commerce website powered by the e-commerce platform Shopify, for Onward Digital Lab Co., Ltd., a company that operates the D2C apparel brand “ONWARD DD.”

04.12.21

transcosmos opens the third operations center in Kuala Lumpur, serves clients in 25 languages

transcosmos inc. is pleased to announce that the company has opened its third operations center “Kuala Lumpur KLCC” to accommodate the business growth of TRANSCOSMOS(MALAYSIA) SDN BHD, its Malaysian subsidiary founded in 2014.

04.08.21

transcosmos successfully deploys its SaaS “DEC CMS” to LINE’ enterprise service websites

transcosmos inc. is pleased to announce that the company has successfully implemented “DEC CMS,” its proprietary SaaS CMS, to “LINE for Business” and “LINE Marketplace”, both enterprise service websites operated by LINE Corporation.

04.07.21

transcosmos Opens the Japanese Website for HERO, the No.1 Online Virtual Shopping Solution in Europe and U.S.

transcosmos inc. is delighted to announce that the company has launched the Japanese website of HERO, the face-to-face virtual online shopping solution, for which the company has been granted exclusive rights to sell and market in Japan.

03.29.21

transcosmos helps its e-commerce client Daio Paper Corporation's baby diapers' brand “GOO.N” win “Breakthrough Brands 2020” award by JD Marketing 360

transcosmos inc. is delighted to announce that its wholly-owned subsidiary Shanghai transcosmos Marketing Services Co., Ltd. helped “GOO.N,” a baby diapers brand by Daio Paper Corporation (Daio) win the “Breakthrough Brands 2020” award under the “JD Services Partners Award 2020” announced in February 2021, by JD Marketing 360. JD Marketing 360 is a marketing platform under JD.com, one of the leading Chinese e-commerce shopping malls.

03.22.21

transcosmos enhances its digital transformation services for the medical industry

transcosmos inc. is proud to announce that its total number of employees certified under the Veeva Content Partner has surpassed 120 (as of March, 2021).

03.18.21

transcosmos announces the results of “Online Shopping Trends Survey in 10 Asian Cities 2021”

transcosmos inc. conducted its proprietary “Online Shopping Trends Survey in 10 Asian Cities 2021” in order to gauge the current trends and changes in consumer online shopping behavior across major Asian cities.

03.17.21

transcosmos provides “meeth,” the skincare brand with one-stop shop services to help the brand launch its e-commerce business in the Taiwan local market

transcosmos inc. hereby announces that transcosmos Taiwan inc., its wholly-owned subsidiary, has built and began operating an e-commerce website for meeth co., Ltd. (meeth), a website specifically designed for the Taiwanese market.

03.04.21

transcosmos receives a five-star rating for the fifth consecutive year from TMALL, China’s largest online marketplace

transcosmos inc. is delighted to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, was once again awarded a five-star rating as TMALL service partner for the second half of 2020 by TMALL, the largest online marketplace in China, on February 1, 2021.

03.03.21

transcosmos receives “Planning Partner” certification under the “LINE Biz Partner Program”

transcosmos inc.is delighted to announce that the company has been rewarded with a place on the shortlist of 11 for the “LINE Planning Contest 2021” held by LINE Corporation, and was certified as a “Planning Partner” under the “LINE Biz Partner Program.” The program certifies and awards advertising agents and developers that sell and develop various enterprise services offered by LINE.

03.02.21

transcosmos Korea has been named Kakao’s Most Valuable Partner for five consecutive years

transcosmos Korea, Inc., a business process outsourcing provider in the Republic of Korea (South Korea) and a subsidiary of transcosmos inc., is delighted to announce that the company has been named one of the “Kakao’s Most Valuable Partners for 2020” by Kakao Corporation.

03.01.21

transcosmos and Yext team up to accelerate expansion of Yext Answers in Japan

transcosmos inc. hereby announces that the company has formed the first and the most powerful strategic collaboration of its kind with Yext, the Answers Search Company, to increase the sales of the Japanese version of Yext Answers.

02.25.21

transcosmos receives “New Customer Success” award by Works Mobile

transcosmos inc. is delighted to announce that the company received “New Customer Success” award at the Partner Award session at the 2021 LINE WORKS Partner Conference held on February 5, 2021, by Works Mobile Japan Co., Ltd..

02.24.21

To accommodate business growth in South Korea, transcosmos relocated headquarters of transcosmos Korea, and expanded “Namyeong Center”. At the same time it opened “Euljiro Center”

transcosmos inc. hereby announces that the company has added 380 workstations to its “Namyeong Center” in the Republic of Korea (South Korea) in order to accommodate the growth of business in the country.

02.15.21

transcosmos helps JR Kyushu implement & build customer support AI chatbot (auto response)

transcosmos inc. is proud to announce that the company has assisted Kyushu Railway Company in building an AI chatbot customer support service (auto response) to be implemented on March 10, 2021.

02.12.21

transcosmos builds a chatbot designed to serve Covid-19 vaccination inquiries for municipalities across Japan

transcosmos inc. hereby announces that the company will release its packaged service that combines FAQ content and chatbot designed for assisting municipalities across Japan in serving general inquiries from their citizens about Covid-19 vaccination.

02.10.21

transcosmos releases “CESMO,” the survey & analytics service that constantly measures evaluation scores on customer support service from customer perspective

transcosmos inc. hereby announces that the company will release “CESMO,” its research and analytics service that constantly evaluates customer support experience from the customer’s perspective, in full scale.

02.03.21

transcosmos offers “DEC CMS” its SaaS CMS to “Tabilover,” the world travel guide website for JCB cardmembers

transcosmos inc. hereby announces that the company has implemented “DEC CMS,” its proprietary SaaS CMS, to “Tabilover,” the world travel guide website operated by JCB Co., Ltd., and redesigned the website.

02.01.21

RECOMM enhances sales activities for “ReSPR,” the air sanitize

RECOMM Co., Ltd. and transcosmos inc hereby announce that the two companies have signed an agreement with respect to the sales and marketing of “ReSPR,” the air sanitizer product line sold by Recomm, in the ASEAN region.

02.01.21

transcosmos partners with WHI, the provider of the integrated HR system “COMPANY”

transcosmos inc. hereby announces that the company has formed a business process outsourcing (BPO) services partnership designed for HR department with Works Human Intelligence Co., Ltd..

01.25.21

transcosmos opens a new office bringing all Shopify-based e-commerce support services in Fukuoka city

transcosmos inc. hereby announces that the company has opened “ECX Tenjin Office,” a new service base specifically designed for its e-commerce support services. The office launched its services in January, 2021.

01.22.21

transcosmos and transcosmos online communications help Hannan University deliver information to both students and their parents using LINE

transcosmos inc. and transcosmos online communications inc. are proud to announce that the two companies offered “KANAMETO,” a Digital Transformation (DX) tool powered by LINE, to Hannan University on December 21, 2020, thereby helping the university strengthen communication with its students and their parents by using LINE.

01.21.21

transcosmos donates to “The 2016 Kumamoto Earthquake Memorial Museum – A Corridor of Memories”

transcosmos inc.hereby announces that the company has donated 1 million yen to Kumamoto prefecture’s initiative,“The 2016 Kumamoto Earthquake Memorial Museum – A Corridor of Memories.”

01.18.21

transcosmos opens a new operations base “Marketing Chain Management Center Ikebukuro EAST”

transcosmos inc. hereby announces that the company has opened its new operations center “Marketing Chain Management Center Ikebukuro EAST.”

01.13.21

transcosmos expands & relocates “Busan Center 1,” which it operates in South Korea

transcosmos inc. hereby announces that the company has expanded and relocated “Busan Center 1,” adding 172 workstations to the existing 428 to accommodate the growth of business in the Republic of Korea (South Korea).