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News & Topics

News & Topics

10.06.22

News

1,422 transcosmos members receive Appointment Letter for Digital Promotion Member by the Digital AgencyNEW

transcosmos inc. is proud to announce that as many as 1,422 company employees have been appointed Digital Promotion Members by the Digital Agency.

10.03.22

News

transcosmos opens a new operations center, Marketing Chain Management Center Sapporo Odori ParkNEW

transcosmos inc. hereby announces that the company has opened a new center, Marketing Chain Management Center Sapporo Odori Park, in Sapporo city, Hokkaido.

09.30.22

News

transcosmos China named “Top 10 Recommended Customer Center Professional Outsourcing Brands in China” for the third straight yearNEW

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, was named one of the “2022 Top 10 Recommended Customer Center Professional Outsourcing Brands in China” at “The First Digital Operations & BPO Management Forum” held on September 22, 2022, by the Customer Care & Management World Group.

09.28.22

News

transcosmos expands and relocates Indonesian e-commerce subsidiary headquarters to strengthen business in the market

transcosmos inc. hereby announces that PT. transcosmos Commerce, its Indonesian subsidiary specializing in e-commerce business, has expanded and relocated its headquarters to further enhance its business.

09.27.22

News

transcosmos launches Global Trust & Safety Services, connecting centers in Japan and abroad

transcosmos inc. hereby announces that the company has launched Global Trust & Safety services, connecting its operations centers in Japan and abroad.

09.26.22

News

transcosmos launches a Chinese-version of its 5A Loyalty Diagnostics Service website

transcosmos inc. is pleased to announce that the company has launched a Chinese-version of its 5A Loyalty Diagnostic Service website, which assists businesses in developing their loyalty marketing strategies.

09.20.22

News

transcosmos wins a five-star rating for the 7th straight year from TMALL, China’s largest online marketplace

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary was once again awarded a five-star rating as TMALL Service Partner for the first half of 2022 by TMALL, the largest online marketplace in China, at the TMALL & Taobao Ecosystem Laboratory Opening and 2022 Ecosystem Service Partner Award Ceremony held on August 25, 2022.

09.16.22

News

transcosmos joins Human Capital Management Consortium

transcosmos inc. hereby announces that the company has joined the Human Capital Management Consortium, established by Kunio Ito, Director of Hitotsubashi University CFO Education and Research Center, and six other founding members.

09.14.22

News

transcosmos becomes a Tokyo-metropolis certified Social Firm

transcosmos inc. is proud to announce that the company has been certified as a Tokyo Social Firm by the government of Tokyo.

09.07.22

News

transcosmos deploys and launches TOLFA service to IIJmio customer center to boost the center’s NPS®

transcosmos inc. hereby announces that in September 2022, the company deployed and began offering TOLFA, a toll-free web channel that acts as a new online customer touchpoint, to IIJmio customer center.

09.06.22

News

transcosmos named a Leader and a Star Performer in Everest Group’s CXM Services in APAC PEAK Matrix® Assessment 2022

transcosmos inc. is honored to announce that the company was named a Leader for the second year in a row in Customer Experience Management (CXM) service providers in the Asia Pacific region by Everest Group in its research paper “Customer Experience Management (CXM) in APAC – Service Provider Landscape with PEAK Matrix® Assessment 2022” announced in August 2022.

09.02.22

News

transcosmos receives Most Influential Call Center Enterprises Award and Top 50 Most Influential Service Outsourcing Enterprises Award

transcosmos inc. is proud to announce that on August 30, 2022, Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary received Most Influential Call Center Enterprises 2021-2022 and Top 50 Most Influential Service Outsourcing Enterprises 2021-2022 for its strong leadership in the call center industry and abundant achievements in outsourcing services.

09.01.22

News

transcosmos and NTT Com launch a demonstration test of customer services in a virtual space in the metaverse

transcosmos inc. and NTT Communications Corporation announced today that in August, they launched a demonstration test of a virtual communication service in the metaverse to enable businesses to serve customers online via enjoyable virtual communication.

09.01.22

News

transcosmos and NTT Com launch a demonstration test of a virtual contact center in metaverse

transcosmos inc. and NTT Communications Corporation announced today that in August they launched a demonstration test of a virtual contact center in the metaverse to improve working conditions for employees as well as to support communication between businesses and their customers.

08.31.22

News

transcosmos donates 3,000 face masks to the social welfare corporation,Sasebo City Social Welfare Council

transcosmos inc. hereby announces that the company has donated 3,000 face masks to Sasebo City Social Welfare Council, a social welfare corporation in Sasebo city, Nagasaki prefecture.

08.24.22

News

transcosmos launches an English-version of its 5A Loyalty Diagnostics Service website

transcosmos inc. is pleased to announce that the company has launched an English-version of its 5A Loyalty Diagnostic Service website, which assists businesses in developing their loyalty marketing strategies.

08.22.22

News

transcosmos opens BPO Center Osaka Yodoyabashi to help the construction industry achieve DX

transcosmos inc. hereby announces that the company today opens BPO Center Osaka Yodoyabashi, an operations center specifically designed to serve the construction industry, in Osaka city, Osaka.

08.18.22

News

transcosmos develops and releases DEC Visual IVR equipped with AI-recommended FAQs as a new standard feature

transcosmos inc. is proud to announce that its DEC Visual IVR has reduced incoming call volume via visual interactive voice response (IVR) by 6.6% from before at a customer contact center of Benesse Corporation.

08.17.22

News

transcosmos beefs up management structures of overseas subsidiaries to expand its Global Business

transcosmos inc. hereby announces that the company has beefed up management structures of its overseas subsidiaries in order to further grow its global business.

08.16.22

News

transcosmos named a JPX-Nikkei Index 400

transcosmos inc. is proud to announce that the company has been chosen as a JPX-Nikkei Index 400.

07.21.22

News

transcosmos opens and launches Sales Chat Center service to enhance online customer services

transcosmos inc. hereby announces that the company opened a Sales Chat Center in July, 2022 in order to further enhance its online customer services.

07.19.22

News

transcosmos appoints Koichi Iwami and Masaaki Muta as Co-president to reinforce management structure

transcosmos inc. hereby announces that on June 22, 2022, the company has appointed Koichi Iwami and Masaaki Muta to the position of Representative Director, Co-president.

07.07.22

News

transcosmos builds & manages Epson Sales Japan official Shopify store

transcosmos inc. is proud to announce that the company has built an e-commerce website powered by the e-commerce platform Shopify, for Epson Sales Japan Corporation.

06.22.22

News

transcosmos declares its support for the Task Force on Climate-related Financial Disclosures

transcosmos inc. hereby announces that the company has declared its support for the Task Force on Climate-related Financial Disclosures (TCFD) and its recommendations.

06.21.22

News

transcosmos Korea signs a business partnership agreement with JA Korea to offer education to many more young people

transcosmos inc. hereby announces that transcosmos Korea, Inc., its subsidiary that provides business process outsourcing (BPO) services for businesses in the South Korean market, has entered into a business partnership agreement with Junior Achievement Korea.

06.09.22

News

transcosmos earns 2022 Douyin E-Commerce Brand Operations Services Partner certification

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co.,Ltd., its wholly-owned subsidiary has received a 2022 Douyin E-Commerce Brand Operations Services Partner certification.

06.08.22

News

transcosmos named a Noteworthy DX Company 2022 by METI/TSE

transcosmos inc. is proud to announce that the company was recognized as a Noteworthy DX Company 2022 under the Digital Transformation Stock Selection (DX Stock) program by the Ministry of Economy, Trade and Industry (METI), and the Tokyo Stock Exchange (TSE) on June 7, 2022.

05.31.22

News

transcosmos starts offering all-in-one CX platform Genesys Cloud CX

transcosmos inc. hereby announces that the company has started offering a cloud contact center platform, Genesys Cloud CX™ provided by Genesys Cloud Services K.K., further increasing its range of contact center solutions.

05.20.22

News

transcosmos presents acrylic sheets as Covid-19 preventive measures to Okinawa Prefecture

transcosmos inc. hereby announces that the company on Monday, May 16, 2022, donated Okinawa prefecture 1,100 acrylic sheets that can be used as a preventive measure against the novel coronavirus. transcosmos hopes the acrylic sheets assist restaurants, cafes, bars and other dining places in preventing the spread of infections.

05.10.22

News

transcosmos Korea signs an official partnership agreement with Genesys, the global leader in the cloud contact center market

transcosmos inc. is pleased to announce that transcosmos Korea, Inc., its subsidiary and a business process outsourcing provider in the Republic of Korea, has signed a partnership agreement with Genesys, a global leader in the cloud contact center market.

04.15.22

News

Find & Meet something new at Meetz STORE, a showrooming store Opens on April 29 in Takashimaya Shinjuku Store

TAKASHIMAYA TRANSCOSMOS INTERNATIONAL COMMERCE PTE. LTD., is delighted to announce that Meetz STORE, our retail store designed specifically for showrooming will open in Takashimaya Shinjuku store on April 29, 2022.

04.15.22

News

transcosmos renames its agile software development subsidiary in Vietnam

transcosmos inc. hereby announces that the company renamed transcosmos Technologic Arts Co., Ltd. a wholly-owned subsidiary that offers agile software development services in Vietnam, “transcosmos technology Vietnam co., ltd.” on April, 15, 2022.

04.05.22

News

IDEMIA partners with Soft Space to enable Tap on Phone payments

This is an abridged version of the press release announced on March 2, 2022, by Malaysia’s fintech player, Soft Space Sdn. Bhd., a group company of transcosmos.

04.04.22

News

transcosmos recognized as a DX Certified Business Operator by METI

transcosmos inc. is proud to announce that on April 1, 2022, the company was recognized as a DX Certified business operator by the Ministry of Economy, Trade and Industry (METI), after going through a screening process by INFORMATION-TECHNOLOGY PROMOTION AGENCY, JAPAN (IPA).

03.16.22

News

transcosmos opens Manila Center 2, a new operations center in the Philippines

transcosmos inc. is pleased to announce that the company has opened Manila Center 2 located in Quezon City, Metropolitan Manila, its second operations center with 340 workstations in the Philippines.

03.14.22

News

transcosmos opens Chiang Mai Center, a new operations base in Chiang Mai, Thailand

transcosmos inc. hereby announces that the company has opened Chiang Mai Center, the third operations center in Chiang Mai, Thailand.

03.10.22

News

transcosmos releases the first contact center service equipped with LINE AiCall in Japan A packaged service comes with AI chatbot, AI auto-response and non-voice services via SIP connect to AVAYA PBX

transcosmos inc. hereby announces that the company has connected LINE AiCall, AI-powered call services by LINE Corporation, with AVAYA PBX in its contact centers via SIP connect.

03.04.22

News

Takashimaya Group launches showrooming store business

TAKASHIMAYA TRANSCOSMOS INTERNATIONAL COMMERCE PTE. LTD., a joint venture of Takashimaya Company, Limited. and transcosmos inc., hereby announces that the company will launch a showrooming store business, opening stores specifically designed for showrooming.

03.03.22

News

transcosmos announces the results of “Global Online Shopping Survey in 8 Cities 2022”

transcosmos inc. conducted its proprietary “Global Online Shopping Survey in 8 Cities 2022” in order to gauge the current trends in consumer online shopping behavior worldwide.

02.15.22

News

transcosmos opens new operations bases, Myeongdong Center and Yeongdeungpo Center, in South Korea

Ttranscosmos inc. hereby announces that the company has opened two new centers in the Republic of Korea to accommodate its growing business in the market.

02.14.22

News

Soft Space, Malaysia’s leading fintech player and a member of transcosmos group enters into strategic partnership with JCB

Tokyo/Kuala Lumpur, February 14, 2022 - The world’s leading fintech player, Soft Space Sdn. Bhd., a group company of transcosmos inc. has announced a new strategic partnership with Japan’s only international payment brand, JCB Co. Ltd..

02.07.22

News

transcosmos wins a five-star rating for the 6th consecutive year from TMALL,China’s largest online marketplace

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, was once again awarded a five-star rating as TMALL Service Partner for the second half of 2021 by TMALL, the largest online marketplace in China, on January 17, 2022.

01.31.22

News

transcosmos opens a new center in Neijiang City, Sichuan Province, its first operations center in the southwest region of China

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, held a signing ceremony on January 13, 2022, to mark the opening of its new operations center in Neijiang city with the People’s Government of Dongxing District, Neijiang city, Sichuan province, China.

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