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PT transcosmos Indonesia is a joint-venture company between Transcosmos, Inc. based in Japan, and CBN. Transcosmos Inc. has more than 45 years of experience in International contact center business and operates in many countries such as Japan, China, South Korea, America, Thailand, and the Philippines. By integrating people and technology, PT Transcosmos Indonesia is committed to providing outstanding services with International standard. Client satisfaction is the true value of our company, and the growth of each of our employees creates the value that shapes our future.

Digital Marketing

Digital Marketing Officer

Our objective is to encourage staff excellence while building a great company. We offer an attractive remuneration package and career development opportunities for employees. We given a fair opportunity to contribute to the success of companies and to develop their potential.

Web Administrator

Requirements:

  • Male or Female, maximum 30 years old
  • Minimum D3 Any major (Preferred SI / IT / Computer Sience)
  • Minimum GPA 3.00
  • Good Communication skills
  • Good experience in using computer application
  • Have experience in HTML, CSS, JS, (PHP & Photoshop will be advantage)

Job Descriptions:

  • Responsibility to maintain and updating website client
  • Do Cross-browser testing to ensure the application/ website can open any browser/ platform
  • Convert file PSD become website display with HTML & CSS programming
  • Implement all job activities accordance to SOP / ISO 27001:2013 and company information communication policy
  • Apply Now
Social Media Agent

Requirements:

  • Male or Female, maximum 35 years old
  • Minimum Bachelor (S1) Degree, in any majors
  • Minimum GPA 3.00
  • Have minimum 1 year working experience or projects in customer service area or related fields
  • Good English communication skills
  • Have experience in handling customer query and complaints in e-commerce or other social media platform
  • Have experience in using live chat and social media application
  • Agile, proactive and fast learner
  • Having experience in using Zendesk CMS will be an advantage

Job Descriptions:

  • Handle all consumer inquiries coming from company’s dashboard based on standard operation procedure and guideline provided by the company and client in a timely manner
  • Stay up to date with the latest response and knowledge best practices
  • To ensure start to end case handling e.g. follow-up with client and consumer
  • Work closely and provide back up for other team members in case of absence/unplanned leave as well as workload spike due to arising issues
  • Liaising with client on current promotions and issues or to get latest updates
  • Ready and able to work shifting and holiday, if needed
  • Apply Now

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