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PT transcosmos Indonesia is a joint-venture company between Transcosmos, Inc. based in Japan, and CBN. Transcosmos Inc. has more than 45 years of experience in International contact center business and  operates in many countries such as Japan, China, South Korea, America, Thailand, and the Philippines. By integrating people and technology,  PT Transcosmos Indonesia is committed  to providing outstanding services with International standard. Client satisfaction is the true value of our company, and the growth of each of our employees creates the value that shapes our future.

Call Center

Call Center Officer

Our objective is to encourage staff excellence while building a great company. We offer an attractive remuneration package and career development opportunities for employees. We given a fair opportunity to contribute to the success of companies and to develop their potential.

Contact Center Officer

Requirements:

  • Male or Female, maximum 27 years old
  • Minimum D3 Any Major
  • Willing to work shifting
  • Able to use MS Office
  • Communicative and good in Customer Services
  • Good writing and typing skill WPM 38 with accuracy 96

Job Descriptions:

  • Handle customer inquiry and complain
  • Follow up case by escalation the case of customer to another division
  • Working with target reply day & underpressure
  • Ready Shifting and Overtime
  • Apply Now
RTFM

Requirements:

  • Minimum D3 Any Major
  • GPA 2.75
  • Experience as RTFM
  • Computer Skill (Ms. Office, especially Ms. Excel)
  • Good Communication Skill
  • Agree to work for Shifting
  • Logical and Analytic Thinking

Job Descriptions:

  • Real time monitoring at operation call center
  • Real time report per interval
  • Ensure service level meet the target
  • Implement action plan or recovery plan relate the traffic
  • Arrange schedule AUX of agent
  • Apply Now
Team Leader

Requirements:

  • Min D3 Any Major
  • GPA 2.75
  • Experience as Team Leader
  • Computer Skill (Ms. Office, especially Ms. Excel)
  • Reporting Skill
  • Good Communication Skill
  • Agree to work for Shifting
  • Logical and Analytic Thinking

Job Descriptions:

  • Giving Recommendation of improvement program and training to Supervisor
  • Monitoring Performance of Customer Care Officer by doing Coaching, Counseling, Mentoring
  • Implementing coordination process with other units related to daily operations
  • Reporting daily activities and responsible to SV - Monitor day to day Operation activity in coordination with Supervisor
  • Create daily and weekly report
  • Apply Now
Quality Assurance

Requirements:

  • Min D3 Any Major
  • GPA 2.75
  • Experience as Quality Assurance
  • Computer Skill (Ms. Office, especially Ms. Excel)
  • Have experience in Coaching Skill
  • Good Communication Skill
  • Logical and Analytic Thinking

Job Descriptions:

  • Responsible for agent performance quality, constantly monitor and provide effective feedback
  • Responsible to measure quality of agent's services and provide recomendation to develop skill and knowledge
  • Apply Now
MIS (Management Information System)

Requirements:

  • Male, maximum 35 years old
  • Minimum D3 (Computer Science, Mathematics, Statistics)
  • Have experience as MIS minimum 1 year
  • Good Analytical Thinking and Reporting
  • Expert to create tools using Macro Excel
  • Good Communication skills
  • Good experience in using computer application (Ms. Office, Visual basic, PHP)

Job Descriptions:

  • Experience in managing day-today relationships and an ability to proactively engage internal and external customers
  • Must be available to work weekends and/or Holidays shall needed
  • Ability to work on multiple projects and deliverables at the same time and work effectively in a team environment
  • Experience in analytics team consisting of data, reporting and project management team with experience in information management and data analysis as well
  • Apply Now

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