transcosmos is proud to announce that the company has received the Special Jury Award in the Strategy category, Center Awards, at the Contact Center Awards 2025, sponsored by the Editorial Office of Monthly Magazine Call Center Japan, RIC TELECOM Co., Ltd. and co-sponsored by e.Partners, Inc.

transcosmos strategically operates its contact centers to bring clients’ corporate philosophies to life by building an operational foundation based on a customized MVV—Mission, Vision, and Value—for each client. At the Contact Center Awards 2025, transcosmos presented a client case study featuring its partnership with MICARD, Co, Ltd., where transcosmos contact center achieved a 330% increase in key performance indicators (KPI), earning recognition with the Special Jury Award.

The MICARD Customer Service Center team co-created an MVV together with the client through a two-way dialogue on the client’s strategic priorities and its approach to creating customer value. By focusing on the client’s challenge of increasing web registrations, the center achieved a 330% increase in KPI and boosted web registrations by 4.4 times, contributing to the client’s business performance. The center also decreased turnover and clerical errors, enhancing service quality.

The juries highly praised transcosmos for its exceptional approach, noting its deep collaboration with the client and the team's clear purpose beyond standard KPIs.

Comment from MICARD Co., Ltd.:

“We extend our congratulations to transcosmos for receiving the Special Jury Award. By co-creating the MVV, every member of our service center is now committed to our vision—always being there for customers. This initiative has delivered remarkable business outcomes and operational improvements.”

About transcosmos inc.:

transcosmos launched its operations in 1966. The company provides services that support business processes with a focus on sales expansion and cost optimization across 184 bases in 36 countries. transcosmos aims to be a Global Digital Transformation Partner for clients worldwide.