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transcosmos Opens “Shanghai Center No.3,” its Seventh Contact Center Site in China

The New Contact Center to Provide Technical Support for Users of Huawei’s Cellular Devices

March 30, 2016

transcosmos inc.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) established “Shanghai Center No.3,” a contact center site in Shanghai, China. Shanghai Center No.3, transcosmos’ third contact center in Shanghai and seventh in China, started operations in October 2015 and held an opening ceremony on March 29, 2016. It mainly provides technical support by telephone calls and chats to users of cellular, wearable or home devices of Huawei Technologies Co., Ltd. (Headquarters: Shenzhen, China; CEO: Ren Zhengfei; hereafter, Huawei), an industry leader mainly in the area of communications and Smartphone.

Shanghai Center No.3 is inside an intelligent office building located in Jin Huan Shang Wu Yuan, Phase 2 in Putuo, Shanghai and is equipped with conference room, training room, lounge, fitness gym, and multi-purpose room. While it is adjacent to large-size commercial facilities and restaurants, it is located in a residential area and also is easily accessible from bus stops and subway stations, making it ideal for the employees’ commuting.

transcosmos, after establishing a contact center in Shanghai in 2006, continued expansion and now holds 3 sites in Shanghai, 2 sites in Beijing, 1 site in Tianjin, and 1 site in Hofei; total of 7 sites in 4 cities. In the China market, it provides a variety of services such as E-Commerce one-stop service including contact centers, digital marketing service, and systems development.

- Overview of Shanghai Center No.3

Jin Huan Shang Wu Yuan, 600 Yunling W Road, Putuo, Shanghai, China
Language supported:
Description of business:
Customer support

interior of Shanghai Center No.3

- Scene from “Shanghai Center No.3” opening ceremony held on March 29

Scene from “Shanghai Center No.3” opening ceremony held on March 29

From the left:
Sheng Jianhong, Director of Huawei Consumer Business Group Service PQD;
Zhang Zhen, VP of Huawei Consumer Business Group China;
Koichi Iwami, Executive VP of transcosmos inc.;
Eijiro Yamashita, CEO of transcosmos China;
Zhang Yu, VP of transcosmos China

At the “Shanghai Center No.3” opening ceremony, Mr. Zhang Zhen, VP of Huawei Consumer Business Group China has commented as the following:

“Huawei was established in 1987, and we have always maintained a business model of developing through technological renovations mainly with our clients, and through living up to that model, we have been selected as one of the top 500 corporations in the world to lead the industry through innovative technology and solutions. We are very happy to be able to enter a partnership with transcosmos with abundant experience and know how in the BPO service. Through offering of the high-quality service of transcosmos’, we believe we will be able to increase our customer satisfaction and improving the customer experience.”

Mr. Eijiro Yamashita, CEO of a 100% transcosmos subsidiary Shanghai transcosmos Marketing Service Co., Ltd. (Head Office: Shanghai, China; hereinafter, transcosmos China) has commented as the following:

“transcosmos celebrated its 50th anniversary, and transcosmos China celebrates its 10th anniversary this year. In Shanghai, we already have two operation sites; the Jingan District, Shanghai location handles E-Commerce one-stop service, digital marketing, and systems development for the world’s well-known brands as transcosmos China’s head office. Also, Shanghai Center No.2 offers contact center service as a large-scale center with 600 workstations for major brands in apparel, cosmetics, health and medical equipment, software, hardware, and electric appliances. The newly-established Shanghai Center No.3 will cooperate with the existing sites in order to provide high quality service for our corporate clients.”

Related Services

* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

About transcosmos inc.

transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.). transcosmos continues to pursue operational excellence by providing these services through our 159 locations in 28 countries with a focus in Asia. Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 40 countries. transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.

Inquiries from the media should be forwarded to

transcosmos inc. Public Relations & Advertising Department
Mail: pressroom@trans-cosmos.co.jp

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