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transcosmos To Launch Call Center Business In Indonesia

transcosmos Indonesia To Be Established To Help Accelerate transcosmos’ Business Development In ASEAN Market

June 14, 2013

transcosmos inc.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) is to launch a joint venture company, PT. transcosmos Indonesia with PT Cyberindo Aditama (Headquarters: Jakarta, Indonesia; President/CEO: Dani Sumarsono, hereinafter, CBN), an IT company under the umbrella of a major Indonesian conglomerate Salim Group. It will mainly be providing call center services in the Indonesian market.

About transcosmos Indonesia

Company Name:
PT. transcosmos Indonesia
Hiroyoshi Hara, President Director
Sarana Jaya Building 5th Fl. Jl. Budi Kemuliaan I/1. Jakarta 10110, Indonesia
June, 2013
Approximately 2 Million USD
Capital Ratio:
transcosmos 50%, CBN 50%
Number of Workstations:
Business Description:
Call Center, Social Media Management, VOC (Voice of Customer) Analysis

CBN and transcomos reached a basic agreement pertaining to establishment of the joint venture company on November 22, 2012. (*) The newly-established PT. transcosmos Indonesia will offer integrated call center services such as Call Center, Social Media Management and Voice Of Customer Analysis that supported by the know-how accumulated by transcosmos through its 45+ years’ experience in the Asian region markets such as Japan, China, and South Korea. In the future, transcosmos Indonesia plans to offer digital marketing and eCommerce outsourcing.

(*) transcosmos Reaches Basic Agreement with Indonesia’s Salim Group in Regards to Establishing a Joint Venture Company to Undertake Call Center Business (http://www.trans-cosmos.co.jp/english/company/news/121126.html)

Comments from Mr. Dani Sumarsono, President/CEO, CBN

“Along with the Indonesia’s economic growth supported by the increase in domestic consumption and the middle-class income, the consumers’ demand for services has been increasing as well. By providing high-quality call center services based on transcosmos’ global service experience, I believe there will be an enormous business opportunity for CBN and transcosmos.”

Comments from Mr. Masataka Okuda, President and COO, transcosmos

“Southeast Asia is one region that shows the strongest economic growth in the world and Indonesia is a strategic technology market for transcosmos to expand the call center business in the country with the fourth densest population in the world, where corporate needs are expected to continue to rise. Through collaboration with CBN, transcosmos would like to share the experience and knowledge of business operations in a call center that has been running for more than 45 years in several countries, among of them as Japan, USA, China and South Korea.”

Comments from Mr. Hiroyoshi Hara, Presiednt Director, transcosmos Indonesia

“transcosmos Indonesia will contribute not only for the call center services but also for marketing strategy planning and business efficiency support utilizing the consumers’ voices, which are the most valuable asset for corporations, and also contribute for our corporate clients’ global development. By taking advantage of transcosmos Indonesia’s call center service, customer satisfaction and business efficiency will be maximized. In the future, our services will be offered in various areas including digital marketing and eCommerce outsourcing.”

The Grand Opening ceremony of PT. transcosmos Indonesia held on June 13, 2013

The Grand Opening ceremony of PT. transcosmos Indonesia
The Grand Opening ceremony of PT. transcosmos Indonesia

From left, PT Cyberindo Aditama President/CEO Dani Sumarsono, PT. transcosmos Indonesia President Director Hiroyoshi Hara, transcosmos inc. Executive Vice President Koichi Iwami, transcosmos inc. President & COO Masataka Okuda

Related Services

* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

About transcosmos inc.

transcosmos launched operations in 1966. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services. It provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers in E-Commerce business, and to improve operational efficiency and reduce clients operational cost for back office and information system operations. Further, these services have been expanded beyond Japan, globally, centered in Asia. transcosmos aims to be the “Global IT Partner” of its corporate clients to provide them with high quality outsourcing services on a global scale.

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