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transcosmos’ China call center subsidiary expands and relocates its Beijing operation center

Relocation to central Beijing area also enhances functions as a sales center

March 12, 2012

transcosmos inc.
Shanghai transcosmos Marketing Service Co., Ltd.

Shanghai transcosmos Marketing Service Co., Ltd. (Headquarters: Shanghai, China; CEO: Yuichiro Kubo; hereafter, transcosmos CC China), a 100% subsidiary of transcosmos inc. (Headquarters: Shibuya Ward, Tokyo; President and COO: Masataka Okuda; Securities code: 9715; hereafter, transcosmos) that develops call center operations in China, has expanded and relocated its Beijing operation center and held the official opening ceremony on January 5, 2012.

transcosmos CC China was established in 2006 with the goal of developing services for the Chinese market comparable to those offered in Japan, and along with the expansion of its business has established operation centers with two based in Shanghai, one in Beijing and one in Wuxi. The recent relocation included an expansion of 30 workstations based on the expectation of additional future growth in the Beijing market. The newly established Beijing center is located in the central Beijing area of 2nd Ring Road, and will also serve the purpose of enhancing functions as a sales center.

Overview of new center

CC China Beijing Center
5F 17 building, 31, xishiku street, xicheng district, Beijing
200 seats
Beijing center entrance

<Beijing center entrance>

Operation booth

<Operation booth>

The Beijing center of course covers the core operations of a call center, but it was also designed with consideration for ease of use in other operations such as the EC business. In addition, since many organizations such as Chinese government agencies and large domestic and foreign companies are concentrated in Beijing, the center will also be actively involved in sales activities by pulling together trends and information from all over China.

About transcosmos CC China (Chinese: 上海特思尓大宇宙商務咨詢有限公司)

Company name:
Shanghai transcosmos Marketing Service Co., Ltd.
Yuichiro Kubo, CEO
April 2006
1,450 seats (Shanghai: 980, Beijing: 200, Wuxi: 270)
Business description:
Contact center operations for the Chinese market, Multi-language off-shore contact center operations, System development associated with contact center operations
September 2010 - “2010 Most Trusted EC Outsourcer Top 10 Award” received at the Seventh China EC Conference
December 2009 - Concluded a strategic partnership agreement with China’s largest EC company Taobao (Alibaba Group)
FY2008 - Received the 2008 China Best Outsourcer Award at the 2008 China (Asia) Best Call Center Conference
2007 - 2008 - Selected for the China Best Service Outsourcing Provider China BPO Top 10

* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

About transcosmos inc.

transcosmos launched operations in 1966 as a pioneer in the information processing outsourcing business. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services. It provides overall IT outsourcing services such as call center services, business process outsourcing services, business process solution services, and digital marketing services either as standalone solutions or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers. Further, these services have been expanded beyond Japan, globally, centered in Asia. transcosmos aims to be the “Global IT Partner” of its corporate clients to provide them with high quality outsourcing services on a global scale.

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