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News & Topics

News & Topics

05.30.18

News

Survey: Understanding Indonesia people behavior and expectation in relation with how they are contacting contact centerNEW

Transcosmos Indonesia have conducted a survey about Indonesian people behavior and expectation in relation with how they are contacting contact center channel. The purpose of this survey is to explore the people journey in the way they communicate with companies to do inquiries, investigating, request support for trouble. We use online survey method for 1,600 respondents in 5 major cities which is Jakarta, Bandung, Medan, Makassar, and Surabaya.

05.14.18

News

transcosmos opens its new contact center in Xi’an, Shaanxi province, ChinaNEW

Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc., opened a new contact center, “Xi’an Center” and held an opening ceremony on May 11, 2018.

04.25.18

News

Magic Panda, a member of transcosmos group, received multiple awards from Alibaba Group that include The Customer Experience Excellence Award of 2018

Shandong Ya Nuoda E-Commerce Co., Ltd., a Chinese e-commerce service provider specializing in the apparel industry and a group company of transcosmos inc. has received various awards from Alibaba Group from 2017 to April 2018, that include The Customer Experience Excellence Award of 2018, the award which recognizes a company that showcased the best performance in 2017 in the customer experience category.

02.08.18

News

transcosmos China won “Integrated Call Center Solutions Award” by CTI Forum

Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc. was awarded the “Integrated Call Center Solutions Award” at the “CTI FORUM 2017 Editors’ Choice Award Ceremony” which was held in parallel with the “2017 CTI Forum Industry Applications and Market Analysis Theme Salon” hosted by CTI Forum on December 21, 2017.

01.22.18

News

transcosmos opens a new contact center in Changsha City, Hunan Province, China

Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc., opened a new contact center “Changsha Center” in the Changsha National High-Tech Industrial Development Zone, Changsha city, Hunan province, China.

01.15.18

News

transcosmos China won “Intelligent Business Innovation Award” by Ebrun

Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc., was awarded the “Intelligent Business Innovation Award” for its intelligent business model and service philosophy at the “2017 Ebrun Future Retail Convention” hosted by Ebrun, a major e-commerce news media company in China.

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